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Enterprise applications · Education

Enterprise IT Service Management and Helpdesk System

Columbus State University, Georgia

Issuer and solicitation

Issuer
Columbus State University, Georgia · Public university in Georgia
Reference
53000-eRFP-002089-2027
Buyer type
Education
Issued
October 8, 2026 · The sourcing portal opened at 4:00 PM EDT on October 8, 2026.

Scope

SaaS enterprise IT service management and helpdesk platform with implementation, covering IT, facilities, student and administrative service, and printing workflows, for a minimum of 12,000 registered users and 150 concurrent agents. Migration from EasyVista, with Microsoft Entra ID, Intune, Teams and Exchange integrations plus PeopleSoft finance export and chargeback. Software plus implementation — not IT staffing or generic custom development.

Key dates

Proposal deadline
November 3, 2026 · 2:00 PM EST as printed
Questions due
Not visible in public materials; review the authenticated event schedule
  • Mandatory virtual conference October 15, 2026 at 1:30 PM; the announcement states no timezone, and attendance throughout is required or a proposal may be found nonresponsive — confirm the timezone with the issuer.
  • The announcement also carries an older solicitation identifier; reconcile it against the current event.

Submission and qualification requirements

  • Five current client references, including IT and facilities workflows and a financial export integration.
  • Two former clients whose engagements terminated in the last 24 months.
  • HECVAT; a SOC 2 Type II report or a commitment to provide one under NDA.
  • Current VPAT or accessibility conformance statement, a third-party accessibility audit within the last 24 months, and WCAG 2.1 AA.
  • All institutional data, including backups, replicas and disaster recovery copies, must be stored in the continental United States. Support and administrative personnel accessing institutional data must be US-based; outside-US access requires prior written approval.
  • 24x7 support for critical incidents.
  • Vendors offering an existing mature platform, or acting as reseller or implementation partner, must qualify their fit for the scope.
  • Portal response and requirement workbooks apply.

Published budget and contract structure

Published budget: Not stated in reviewed material

  • The main RFP states a one-year initial term plus four annual options, a maximum of five years; other packet language differs, so the term needs issuer clarification.

Sources

Files in the sourcing event are served through tokenized download URLs, so open the event page to reach current attachments.

Sources checked October 9, 2026.

Official notice and accessible public attachments reviewed October 9, 2026; the full authenticated event and its questions were not reviewed. Packet inconsistencies remain — requirement counts (229 in the main RFP versus 227 in the workbook), classifications (75 pass/fail versus 133 Must Have), response columns, pricing and event identifiers, contract term, and incident notification (72 versus 24 hours) — and the referenced DPA and a separate Exhibit J were not located. Seek issuer clarification before responding.

Check the official notice for updates.