Managed IT & cybersecurity · Nonprofit

Co-Managed IT Services

Family Eldercare

Issuer and solicitation

Issuer: Family Eldercare · Central Texas nonprofit serving older adults and adults with disabilities
Buyer type: Nonprofit
Issued: September 3, 2026 · Addendum 1 issued September 17; older solicitation, newly added to this shortlist

Scope

Co-managed network and server infrastructure, cybersecurity, backups and disaster recovery, Tier 3 support, identity and Microsoft 365, and technology strategy for roughly 110 staff across Austin-area sites.

Key dates

Proposal deadline: October 23, 2026 · 5:00 PM Central Time
Questions due: September 22, 2026 (passed)

Anticipated service start February 1, 2027

Submission and qualification requirements

Active SAM registration and at least three years of continuous MSP operation.
Austin onsite capability and required liability, cyber and errors-and-omissions insurance.
HIPAA business associate agreement and background screening.
A prime may use subcontractors but must independently qualify.
Standing administrative personnel must be U.S.-based and administrative access must originate in the U.S.
No pre-award hands-on discovery; submit one PDF under the official email instructions, with a 15-page narrative limit and listed exclusions.

Published budget and contract structure

Published budget: No published budget verified

Three-year term.
The September 22 notice-of-intent date is not an eligibility cutoff; RFP section 9 permits registration through the proposal deadline.

Sources

Sources checked October 2, 2026.

The official notice, RFP and Addendum 1 were reviewed. The notice scheduled consolidated Q&A by October 2, but only the RFP and Addendum 1 links appeared at the source check; review the notice and registered-respondent updates for Q&A.

Check the official notice for updates.